Terms and Conditions

Terms and Conditions
Jam Jar Shop can be contacted at:

Unit 2, 24 Pillings Road, Oakham, Rutland, LE15 6QF
Telephone: 01572 720720
Email: sales @ jamjarshop.com

Purchasing from Jam Jar Shop
We only accept purchases via this web site from UK customers. Payments are made online with Credit/Debit Card, PayPal or Cheque.

All products on this web site are sold subject to availability and prices are correct at the time of publication.

Prices include VAT

Cancellation of Orders
Customers may cancel their order at any point prior to completion of online payment. Cancellation after this point and prior to the order being packed will incur a £5 administration fee which will be deducted from any refunds.

Delivery (UK Customers only)
A Delivery charge will apply to all orders and this is shown in the shopping basket and checkout summary pages. For delivery to areas outside those shown may be available, please contact us for details.

Delivery Times
Whilst we aim to despatch all orders in a prompt and efficient manner we do not make any guarantees on delivery time scales and cannot be held liable for delays in delivering your order.

Receiving your delivery
Despatches may be made by registered mail or courier and in which case a signature may be required upon delivery.

If we are unable to deliver your parcel and you do not respond to a couriers 'we tried to deliver card', phone calls or emails in sufficient time and the parcel is returned to us, then you will be liable for any additional shipping costs. Please see our Delivery Info page for more information on how to help us deliver your parcel to you.

We will notify you of any stock shortages and give you the option of cancelling your order, part of your order for a full/part refund or waiting for stock to arrive.

Guarantee
We aim to satisfy our customers by providing quality products, and ensuring that they arrive with you in perfect condition. If for any reason we do not meet your expectations, please contact us with your complaint and we will endeavour to resolve it to your satisfaction. If Jam Jar Shop is found to be at fault we will refund or replace the item within 14 days with any liability limited to the value of the goods in question. We shall not be liable for any consequentially losses or damages that you may incur.

This policy does not affect your statutory rights.

Privacy
Jam Jar Shop does not disclose customer information to third parties. Cookies are used on this website to enable your personal data to be processed for electronic order processing.