Terms and Conditions
Jam Jar Shop is a trading division of TRL Trading Ltd - Registered UK Company Number: 05637278

Jam Jar Shop can be contacted at:

24 Pillings Road, Oakham, Rutland, LE15 6QF, UK
Telephone: 01572 720720
Email: sales @ jamjarshop.com

Purchasing from Jam Jar Shop
We only accept purchases via this web site from UK customers. Payments are made online with Credit/Debit Card

All products on this web site are sold subject to availability.

Prices shown are inclusive of VAT

Acceptance of Order
By completing an electronic order through our web site you are agreeing to be bound by these terms and conditions and accept that you are making an offer to purchase goods, which, if accepted by us, will result in a binding contract.

Cancellation of Orders
Customers may cancel their order at any point prior to completion of online payment. Cancellation after this point and prior to the order being packed will incur a £5 administration fee which will be deducted from any refunds.

Delivery (UK Customers only)
A Delivery charge will apply to all orders and this is shown in the shopping basket and checkout summary pages. For delivery to areas outside those shown may be available, please contact us for details.

Delivery Times
Whilst we aim to despatch all orders in a prompt and efficient manner we do not make any guarantees on delivery time scales and cannot be held liable for delays in delivering your order.

Receiving your delivery
Despatches may be made by registered mail or courier and in which case a signature may be required upon delivery.

If we are unable to deliver your parcel and you do not respond to a couriers 'we tried to deliver card', phone calls or emails in sufficient time and the parcel is returned to us, then you will be liable for any additional shipping costs. Please see our Delivery Info page for more information on how to help us deliver your parcel to you.

We will notify you of any stock shortages and give you the option of cancelling your order, part of your order for a full/part refund or waiting for stock to arrive.

Faulty/Broken Goods and Returns
We aim to satisfy our customers by providing quality products, and ensuring that they arrive with you in perfect condition. If for any reason we do not meet your expectations, please contact us with your complaint and we will endeavour to resolve it to your satisfaction. If Jam Jar Shop is found to be at fault we will refund or replace the item.

We can only accept items returned to us within 30 days from the date your order was despatched. All items must be returned to us before a refund or replacement is issued. Items must be returned to us in a condition deemed fit for resale unless the item in question is damaged or faulty. Delivery charges are non refundable unless the item is faulty or incorrect. Please contact our Customer Services team before returning any items to us.

This policy does not affect your statutory rights.